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5.6 - Strategies for Resolving Problems

When seeking assistance to resolve an issue the most important factor is contacting the correct individuals in the correct sequence.  This makes the most efficient use of the established chain of command, lends appropriate credibility to the request or complaint, and allows the appropriate people to assist with the situation. 

A student is best served by attempting to resolve the issue with the individual course instructor or clinic instructor/preceptor.  If this step is not helpful, then the student should speak to their Program Director/ Clinical Coordinator, and then the Department Chair.  While it is extremely unlikely that the issue will remain unresolved after these consultations, the student may take any unresolved issue to the Assistant Dean for Academic and Student Affairs and then to the Dean of the College.

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